Shipping Charge

£2.99 Plus additional £0.60 for each additional item for the UK (First Class Royal Mail Signed For)

£8.80 Plus additional £0.60 for each additional item for international postage (First Class Royal Mail Tracked and Signed For)

Here at HiijabiiChiickz we strive and endeavour to dispatch all orders the same day they are received, however some orders may be take longer for that please allow us 2 working days to process your order. For UK orders, items are posted via First Class Royal Mail Signed For please allow up to 1-3 working days. For international orders we use First Class Royal Mail Tracked and Signed For, orders usually are received by customers within 7 working days, however this is dependent on your own countries mail service for that please allow 21 working days. HiijabiiChiickz cannot be held liable for delays caused by the mailing company.

Please note that orders dispatched on a Friday may take an additional 2 working days to arrive if in the UK, and possibly longer for international orders.

 

Custom order and Delivery

For bespoke and personalised item(s) made to order, please allow up to 3 weeks for an order(s) being made and delivery, but please contact us if you require the item(s) sooner. You will receive a confirmation email notifying you when the order has been posted.

Furthermore if you need the item(s) to be sent to another address please leave information in the PayPal box that asks for your address – state which address is the delivery address, and which one – the invoice should be sent to. Alternatively contact us and give all the details and we will be happy to do this for you. If the item is for a present please also include this information, so we can make sure the packaging is done appropriately.

 

Returns/Exchange

HiijabiiChiickz are committed to providing you with the highest quality goods and services. We check our jewellery items scrupulously before we send them out; however in the unlikely event that an item is faulty.  In such cases, we offer a refund/exchange excluding shipping cost provided we are notified of the defective items within 3 days of receipt and the item(s) are returned within 14 days. For health and hygine reasons we will not refund any jewellery unless faulty.

Until the item(s) is/are received by us, liability for the item(s) returned lies with the customer. For your own protection please send the item(s) via recorded or special delivery, HiijabiiChiickz cannot be held responsible for any item(s) being lost or damaged by the postal service. And please keep receipt of postage for proof. No refund will be authorised unless the item for return has been received by HiijabiiChiickz.

Item(s) which have been altered in any way to the customer’s specifications are non-refundable.

Any more clarifications please do not hesitate to contact us via email hiijabiichiickz@gmail.com